FAQ

Straight Answers.
No Fluff.

Everything you need to know about how CommercialHounds works, what's included, and what to expect.

The System

Is this an AI receptionist or a booking chatbot?

Neither. CommercialHounds is a purpose-built commercial contract acquisition system. It qualifies inbound leads for contract value and intent, books walkthroughs with decision-makers, and runs multi-stage follow-up sequences across the whole sales cycle. It is not a general front-office AI or a generic chatbot — every feature is built specifically for cleaning companies chasing commercial contracts.

What kinds of facilities does CommercialHounds qualify?

CommercialHounds qualifies leads from commercial facility types: office buildings, warehouse complexes, medical offices, restaurants, schools, apartment complexes, and industrial sites. It is designed for commercial contracts — typically $30,000–$120,000/year — not residential house cleaning jobs.

How does the walkthrough booking actually work?

Once a lead passes qualification, CommercialHounds automatically sends them a scheduling link synced to your real calendar availability (Google Calendar or Outlook). They pick a time, get a confirmed calendar invite, and receive automated reminders at 24 hours and 1 hour before the appointment. You get an instant notification with the full lead brief — deal value, qualification signals, contact information.

What if a prospect wants to talk to a real person?

You can jump into any active conversation at any time from your dashboard. CommercialHounds also escalates automatically when a prospect explicitly asks to speak with the owner — you get an instant alert and the full conversation history so you can pick up the call informed.

Follow-Up Sequences

What happens if someone doesn't book a walkthrough?

CommercialHounds fires the no-booking follow-up sequence automatically. Messages go out at day 1, 3, 7, and 14 — each one calibrated to re-engage the prospect without being pushy. If they book from a follow-up, the system picks up exactly where it left off.

How does the 6-month reactivation sequence work?

When a prospect rejects your proposal and signs with a competitor, CommercialHounds adds them to a long-range reactivation sequence. At the 6-month mark — when most cleaning contracts are disappointing their clients — CommercialHounds reaches back out on your behalf. No manual tracking needed.

Setup & Pricing

Do I need technical skills to set this up?

No. CommercialHounds is built for cleaning operators, not developers. Setup takes under an hour: connect your phone number, sync your calendar, and configure your availability. The qualification scripts and follow-up sequences come pre-built for commercial cleaning scenarios. You don't touch prompts or workflows.

What is the setup fee for?

The one-time setup fee covers onboarding your business into the system — phone number provisioning, calendar integration, CRM configuration, qualification script customization, and a live walkthrough of your dashboard. You're ready to take live leads within 3–5 business days of paying.

Is there a contract or minimum commitment?

Yes — all plans have a 6-month minimum commitment. Commercial cleaning contracts take time to close; a 30-day trial doesn't reflect the real value of a full follow-up pipeline working in your favor. After 6 months, you're month-to-month. Full terms are in the Service Agreement.

Can I upgrade my plan later?

Yes. You can upgrade from Launch to Growth or Growth to Market Owner at any time. Upgrades are prorated for the remainder of your billing cycle. Contact us and we'll handle the transition same day.

Still have questions?

Talk to us before you commit. No pressure, no pitch — just straight answers.